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Please note that none of the following email addresses can accept any attachments. If you need to include Invoice ID or System ID numbers please include them directly in the body of the message as text.
 
Customer Care & Support:

Support@SimEnhancer.com

Note: For support questions please check the FAQ's first since your question may already have been answered.

For all questions regarding registering and unlocking the programs please send the following information:

1: The invoice id for the purchase. This can be obtained from the transaction details for the purchase in your Paypal account, in the email sent to you confirming the purchase, or in the email sent with the unlock code. Do NOT send the transaction id as it is useless. It is used by Paypal for tracking the transaction and is not traceable in the database for the unlock codes.

2: The currently displayed system id in the program. Displayed in the registration window for the program just above where the unlock code is entered. The program must be installed to get the system id.

3: A quick explanation of the problem. Please be brief and to the point.

Programming & Development:

Rick@SimEnhancer.com

General Information and all others:

Info@SimEnhancer.com.

Please note: The following emails will be ignored. Sorry but these are just a waste of both mine and your time.

- Requests for free copies of SimEnhancer. This includes requests for a second copy. It simply is not fair to those that have purchased.

- Requests for extensions until you can pay for SimEnhancer. (Effective immediately extensions will only be given for pending echecks or for support reasons) Snail Mail payments will no longer be given extensions. I've had to many broken promises.

- Requests for extensions because you were not able to try SimEnhancer and the trial has expired. Sorry, but you have at least 48 hours from the time SimEnhancer is first run to try it. If it has expired then it is because you installed it and ran it at some previous time.

- Requests for objects that are not mine or modified by myself. This is probably the worst request someone can make. It reflects poor integrity at the very least from those making the request.

Copyright © 2004 Rick Halle