Customer Care & Support:
If you have any support questions please use the Contact Page
to provide details. Be sure to include a valid return email address.
Note: For support questions please check the FAQ's first since
many questions have already have been asked and answered there.
For all questions regarding registering and unlocking the programs please send the
1: The invoice id for the purchase. This can be obtained from the transaction details
for the purchase in your Paypal account, in the email sent to you confirming the
purchase, or in the email sent with the unlock code. Do NOT send the transaction
id as it is useless. It is used by Paypal for tracking the transaction and is not
traceable in the database for the unlock codes.
2: The currently displayed system id in the program. Displayed in the registration
window for the program just above where the unlock code is entered. The program
must be installed to get the system id.
3: A quick explanation of the problem. Please be brief and to the point.
Please note: The following messages will be ignored. Sorry but these are just a
waste of both mine and your time.
- Requests for free copies of SimEnhancer. This includes requests for a second copy.
It simply is not fair to those that have purchased.
- Requests for extensions until you can pay for SimEnhancer. Extensions will only
be provided for pending echecks through the unlock code page and only one extension
can be provided.
- Requests for extensions because you were not able to try SimEnhancer and the trial
has expired. Sorry, but you have at least 48 hours from the time SimEnhancer is
first run to try it. If it has expired then it is because you installed it and ran
it at some previous time.
- Requests for objects that are not mine or modified by myself. This is probably
the worst request someone can make. It reflects poor integrity at the very least
from those making the request.